Support
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LMI
To help provide the best technology experience possible we have categorized IT service requests into two primary categories (Degraded and Work-Stoppage) and ask that you reference the below when contacting us for assistance. Please refer to the General Troubleshooting Steps below before contacting support.
General Troubleshooting Steps:
- Sign out of Remote Desktop (Orange Key icon on the desktop)
- Restart your local computer/laptop
- Check power to all devices and ensure cables are properly connected (computer, monitors, docking station)
- Close and reopen application (Quantum, Outlook, Word, Excel, etc.)
- Keyboard/Mouse turned on and with fresh batteries
Examples of Degraded work ability are:
- Computer is slow
- Laggy mouse/keyboard
- Erroneous/mechanical sounds coming from the computer
- Computer/peripherals overheating/temperature concerns
- Unable to access specific website(s)
- Application licensing errors
- Unable to scan/print
- Quantum errors
Examples of Work-Stoppage or critical errors are:
- Unable to login
- Quantum not opening or crashing
- Computer disconnected from the network
- Computer not powering on or booting into Windows
- Unauthorized Duo or Microsoft Authenticator login requests
Please fill the form out below to create a ticket with support. Give a detailed description of the issue you are encountering. If you are at a Work-Stoppage as outlined above please give us a call at (305) 925-4077 option 1.