To help provide the best technology experience possible we have categorized IT service requests into two primary categories (Degraded and Work-Stoppage) and ask that you reference the below when contacting us for assistance.  Please refer to the General Troubleshooting Steps below before contacting support.

General Troubleshooting Steps:

  • Sign out of Remote Desktop (Orange Key icon on the desktop)
  • Restart your local computer/laptop
  • Check power to all devices and ensure cables are properly connected (computer, monitors, docking station)
  • Close and reopen application (Quantum, Outlook, Word, Excel, etc.)
  • Keyboard/Mouse turned on and with fresh batteries

Examples of Degraded work ability are:

  • Computer is slow
  • Laggy mouse/keyboard
  • Erroneous/mechanical sounds coming from the computer
  • Computer/peripherals overheating/temperature concerns
  • Unable to access specific website(s)
  • Application licensing errors
  • Unable to scan/print
  • Quantum errors

Examples of Work-Stoppage or critical errors are:

  • Unable to login
  • Quantum not opening or crashing
  • Computer disconnected from the network
  • Computer not powering on or booting into Windows
  • Unauthorized Duo or Microsoft Authenticator login requests

Please fill the form out below to create a ticket with support. Give a detailed description of the issue you are encountering. If you are at a Work-Stoppage as outlined above please give us a call at (305) 925-4077 option 1.

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